Saturday, June 9, 2018
Misleading to the point of dishonest. Advertised price on website for all access wristband is $25. At the park it is $35. Talked to attendant at the information desk at length to determine if everything was stroller friendly and accessible, as well as what we needed to buy so our 1 and 4 year old could enjoy..Led to believe we needed two all access wristbands. For this, the only thing accessible was a playground in the searing sun. Was told I could not hold the 1 year old on the cars,(Staff were rude and disrespectful) therefore she could not ride. Other rides such as alpine coaster and slide are accessible only via chairlift (not stroller accessible and you are already on top of a mountain); For $70 kids got to play in the playground and ride a carousel(which i think is free) 5x the size of a kmart carousel. I love Gatlinburg, and this place has been there a long time-- But I will not be taken advantage of. Ober Gatlinburg was contacted and given ample opportunity to refund without penalty of appropriate reviews--All while KNOWING that I would issue a stop payment through my bank if they failed to respond. This is the level of concern they have with customer service, satisfaction, and experience. I regret having to expose an independent venture, as I believe they are the last remaining jewels in the crown of Americana travel--Ober Gatlinburg leaves me no choice.